Worldwide shipping. Free shipping to Asia over $300! Free delivery in Singapore! 

Worldwide shipping. Free shipping to Asia over $300! Free delivery in Singapore! 

FAQ

About SOJAO & GOTS-Certified Organic Cotton

What does SOJAO mean?

SOJAO means "go to sleep" in Hindi. Getting good quality sleep is the front and centre of SOJAO's mission. We want the best possible night's rest for our customers, as well as our entire supply chain, right down to our cotton farmers and their family. We want to humbly do our part to close the global inequality and income gap that exists, and for us, it starts with a simple daily ritual: sleep.

What is organic cotton?

Organic cotton is grown using methods and materials that have low impact on the environment. It is produced without the use of harmful chemicals, insecticides and pesticides. It does not use genetically modified seeds, nor does it use any toxic dyes, bleaches or finishes. This is also why organic cotton is softer, gentler and more durable than conventional cotton.

 What does GOTS-certified mean?

The Global Organic Textile Standard (GOTS) is recognised as the leading processing standard for textiles made from organic fibres worldwide. It defines high-level environmental criteria along the entire supply chain of organic textiles and requires compliance with social criteria as well. Independent third-party certification is required for the whole supply chain. It enables legitimate ‘organic’ claims to be made on final products. For more information on Global Organic Textile Standard (GOTS), click on the link http://www.global-standard.org

What are the benefits of GOTS-certified organic cotton?

Besides being beneficial to the well-being of farmers and the environment, it is a safe option for you and your loved ones. Sleeping on organic cotton, grown without any pesticides or treated with any toxic chemicals, is the best gift you can give your skin. It is especially beneficial for those with sensitive skin conditions or allergies such as eczema.

Buying a GOTS-certified product also means supporting fair working conditions for workers employed in the factories and making sure no child labour is involved. 

Where does SOJAO source organic cotton from? And why?

After spending close to two years searching for the best cotton, we found what we were looking for in India. India is one of the largest organic cotton producers in the world. India also has a long history of respected textile tradition, which enables us to produce at some of the highest quality production facilities in the world that are GOTS-certified.

Our Sheets

What types of dyes are used in all SOJAO bed sheets?

We only use GOTS-certified low impact dyes that are safe for the environment and for you.

What is thread count and how should it affect my buying decision?

Thread count is the textile industry's measurement of the number of horizontal and vertical threads per square inch. It is not an accurate indicator of how soft or durable a sheet is. The quality of a product also depends on the weaving process and the quality of the yarn used. We're proud to say that all SOJAO sheets are made with 100% long staple organic cotton and weaved using single-ply yarn.

What is the thread count of SOJAO bed sheets?

SOJAO products are made with 100% long staple organic cotton and weaved using single-ply yarn, to a 300 thread count. Our sheets have the perfect balance of being lightweight, breathable, super soft and durable. 

What is Sateen?

Sateen is a type of weave: four-over-one-under. It's what gives our bed sheets its signature buttery smooth, luxurious finish. 

Does SOJAO bed sheets wrinkle?

Yes they do, and that's a good thing! Our sheets are not treated with formaldehyde resin or any toxic chemical fabric finishes. These irritants are harmful to the skin and won’t wash out. SOJAO sheets will naturally wrinkle, but these wrinkles will be reduced with every wash and use. We also recommend hanging drying your bed sheets to prevent significant wrinkling.

Will SOJAO bed sheets shrink after the first wash?

Yes, because we avoid harmful chemical sizing agents like formaldehyde or other laundering practices to pre-shrink the final product. But rest assured, SOJAO sheets are shipped to you slightly oversized to account for the slight natural shrinkage that will occur. After the first few washes, your bed sheets should fit perfectly.

How do I wash & care for my SOJAO bed sheets?

Our bed sheets are designed to last with minimum care: 

  • Machine wash on gentle cycle
  • Wash with like colours
  • Do not bleach or dry clean
  • Tumble dry low & remove promptly
  • Iron low temperature if needed

Who can I contact, if I have any questions?

Drop us an email at hello@sojao.shop and we will do our best to get back to you within 2 business days. You can also call us Monday–Friday from 9am–6pm at +65 9177 6152.

How deep are SOJAO fitted sheets?

Our fitted sheets have 38cm (15") deep pockets and full elastic to ensure it fits even the thickest mattress with a topper.

What are the dimensions of SOJAO bed sheets?

We carry Single (Twin), Super Single (Twin XL), Double (Full), Queen and King. Have a look at our size guide to get the perfect fit for your bed.

Not exactly the size you were looking for? We offer alteration if you wish to customise a snugger fit. This is only applicable for duvet covers and body-pillow cases. We only ask for a nominal fee of SGD10-SGD13 depending on the duvet cover size and SGD5 for body pillowcases. Simply leave a message at checkout with your request and the dimensions you would like it tailored to, for a perfect fit. Alteration fees will be collected in cash upon delivery.

If you wish to request this alteration service after receiving the delivered product, simply email your request to hello@sojao.shop with your order details and the dimensions you would like it tailored to, for a perfect fit. We will arrange for a pick up at your convenience, alter them to your requested size, and deliver them back to you. Kindly note there will be an additional SGD5 convenience fee per item to cover our pick up and re-delivery of the item.

What is a fabric swatch?

A fabric swatch is a small piece of fabric that we can send you, if you want a look and feel of the material. Simply send us an email at hello@sojao.shop, or drop us a message under "Contact Us" at the bottom of the page.

Is a fabric swatch free?

Absolutely, it will be mailed free of charge to you. Please feel free to request for more than one colour swatch if you need as well!

Can I get a sample?

If you need more than a fabric swatch to get a better sense of the material, or to see if a colour goes with a room, we recommend purchasing a pair of pillowcases. If they work for you, just drop us an email at hello@sojao.shop and we will be happy to credit your pillowcases towards a complete bundle set or sheet set.

I have a King bed and I use large-sized pillows. How can I get large-sized pillowcases?

Our King Bundle Sets come with standard-sized pillowcases. If you need large-sized pillowcases, simply drop us an email to hello@sojao.shop with your order number and we will make sure to swap those pillowcases to our large-sized pillowcases. This requires an additional SGD10 top-up that will be collected in cash upon delivery.

Can I purchase a flat sheet?

Yes! We have flat sheets for sale - you can check them out here https://sojao.shop/collections/shop-all/products/classic-flat-sheets. 

Can I choose a bundle set with different colours for the fitted sheet, duvet cover, and pillowcases?

Absolutely! Just head on over to our mix and match set to make your choices.

Can I send my order as a gift? Can I add a gift note?

Yes, we would be happy to include a handwritten gift note and place it inside our lovely packages! You can send us an email at hello@sojao.shop within 30 minutes of placing your order. Please remember to include your order number. We regret that we will not be able to help you add that gift note, if the item has been shipped out.

Orders & Delivery

How can I cancel an order?

Simply drop us an email to hello@sojao.shop with your order number and we will make sure to cancel the order and give you a full refund (as long as we have not shipped the order).

Where can I check my order status?

Just drop us an email to hello@sojao.shop with your order number and we will be sure to get back to you within 12 hours. 

What are my payment options?
We accept Visa, Mastercard, and American Express debit and credit cards.

 

Where does SOJAO ship from?

We ship from a sunny island called Singapore! Commonly referred to as the "Little Red Dot", we are a spicy mixed pot of races and religion bubbling together with our common understanding of our colloquial tongue of "Singlish".

Where does SOJAO ship to?

Anywhere in the world!

Returns

Can I return a gift?

If you received our bed sheets as a gift from someone and you are unhappy with it for any reason, we will gladly accept returns or exchanges within 14 days of delivery. Returns of washed or used products will be subject to an SGD20 processing fee upon return. 

 What is SOJAO's return policy?

We stand behind everything we sell and we hope you love our high-quality organic bed sheets too! However, if you are unsatisfied with your purchase for any reason, we will accept returns or exchanges within 14 days of delivery (delivery is defined as the date the shipment was marked delivered by the carrier’s tracking number). Exchanges are always free, and returns will be refunded in the original method of payment. Returns of washed or used products will be subject to an SGD20 processing fee upon return.

"I've washed my duvet cover and realised that it is too big for my duvet. What can I do?"

You may wish to return the product to us and receive a full refund. We will accept returns or exchanges within 14 days of delivery (delivery is defined as the date the shipment was marked delivered by the carrier’s tracking number). Returns of washed or used products will be subject to an SGD20 processing fee upon return.

You may also request for our alteration service. For a nominal fee of SGD15-SGD18 depending on the duvet cover size, we are able to tailor the duvet cover according to the specific size of your duvet. Simply email your request to hello@sojao.shop with your order details and the dimensions you would like it tailored to, for a perfect fit. We will arrange for a pick up at your convenience, alter it to your requested size, and deliver it back to you.

"I've washed my body-pillow case and realised that it is too big for my body-pillow. What can I do?"

You may wish to return the product to us and receive a full refund. We will accept returns or exchanges within 14 days of delivery (delivery is defined as the date the shipment was marked delivered by the carrier’s tracking number). Returns of washed or used products will be subject to an SGD20 processing fee upon return.

You may also request for our alteration service. For a nominal fee of SGD10, we are able to tailor the body-pillow case according to the size of your body-pillow. Simply email your request to hello@sojao.shop with your order details and the dimensions you would like it tailored to, for a perfect fit. We will arrange for a pick up at your convenience, alter it to your requested size, and deliver it back to you.

Alterations for the perfect fit

"SOJAO's duvet cover is too big for my duvet. What can I do?"

For a nominal fee of SGD10-SGD13 depending on the duvet cover size, we are able to tailor the duvet cover according to the specific size of your duvet. Simply leave a message at checkout with your request and the dimensions you would like it tailored to, for a perfect fit. 

If you wish to request this alteration service after receiving the delivered product, simply email your request to hello@sojao.shop with your order details and the dimensions you would like it tailored to, for a perfect fit. We will arrange for a pick up at your convenience, alter it to your requested size, and deliver it back to you. Kindly note there will be an additional SGD5 convenience fee per item to cover our pick up and re-delivery of the item.

"SOJAO's body-pillowcase is too big for my body-pillow. What can I do?"

For a nominal fee of SGD5, we are able to tailor the body-pillow case according to the size of your body-pillow. Simply leave a message at checkout with your request and the dimensions you would like it tailored to, for a perfect fit.

If you wish to request this alteration service after it has been delivered to you, simply email your request to hello@sojao.shop with your order details and the dimensions you would like it tailored to, for a perfect fit. We will arrange for a pick up at your convenience, alter it to your requested size, and deliver it back to you. Kindly note there will be an additional SGD5 convenience fee per item to cover our pick up and re-delivery of the item. 

"I've requested for an alteration. How long will it take?"

Alterations typically take about 2-7 days. We will keep you updated if it requires more time.

 

 

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