Frequently Asked Questions

SOJAO means ‘go to sleep’ in Hindi, and was chosen as a tribute to the Indian cotton farmers behind our best-selling bed sheets. We want the best possible night’s rest not only for our customers, but also for our entire supply chain - right down to the cotton farmers and their families.

Organic cotton is grown using methods and materials that have low impact on the environment. It is produced without the use of harmful chemicals, insecticides and pesticides. It does not use genetically modified seeds, nor does it use any toxic dyes, bleaches or finishes. This is also why organic cotton is softer, gentler and more durable than conventional cotton.

The Global Organic Textile Standard (GOTS) is recognised as the leading processing standard for textiles made from organic fibres worldwide. It defines high-level environmental criteria along the entire supply chain of organic textiles and requires compliance with social criteria as well. Independent third-party certification is required for the whole supply chain. It enables legitimate ‘organic’ claims to be made on final products. For more information on Global Organic Textile Standard (GOTS), please visit here.

Besides being beneficial to the well-being of farmers and the environment, it is a safe option for you and your loved ones. Sleeping on organic cotton, grown without any pesticides or treated with any toxic chemicals, is the best gift you can give your skin. It is especially beneficial for those with sensitive skin conditions or allergies such as eczema.

Buying a GOTS-certified product also means supporting fair working conditions for workers employed in the factories and making sure no child labour is involved.

After spending close to two years searching for the best cotton, we found what we were looking for in India. India is one of the largest organic cotton producers in the world. India also has a long history of respected textile tradition, which enables us to produce at some of the highest quality production facilities in the world that are GOTS-certified.

SOJAO bed sheets are made with 100% long staple organic cotton and weaved using single-ply yarn, to a 300 thread count. Our bed sheets have the perfect balance of being lightweight, breathable, super soft and durable.

Thread count is the textile industry's measurement of the number of horizontal and vertical threads per square inch. It is not an accurate indicator of how soft or durable a bed sheet is. The quality of a product also depends on the weaving process and the quality of the yarn used. We're proud to say that all SOJAO sheets are made with 100% long staple organic cotton and weaved using single-ply yarn.

Our bed sheets are designed to last with minimum care:

• Machine wash on gentle cycle
• Wash with like colours
• Do not bleach
• Tumble dry low & remove promptly
• Line dry for best results
• Iron on low temperature if needed

We have an adorable wash care video here!

We only use GOTS-certified low impact dyes that are AZO-free and that are safe for the environment and for you. Our whites are also bleached using oxygen-based bleaches, instead of chlorine-based bleaches.

Sateen is a type of weave: four-over-one-under. It's what gives our bed sheets its signature buttery-smooth, luxurious finish.

Yes they do, and that's a good thing! Our sheets are not treated with formaldehyde resin or any toxic chemical fabric finishes. These irritants are harmful to the skin and won’t wash out. SOJAO sheets will naturally wrinkle, but these wrinkles will be reduced with every wash and use. We also recommend hanging your bed sheets to dry immediately after the wash has ended, to prevent significant wrinkling.

Yes! Our bed sheets can be used immediately. However, we do recommend that you wash them first if you have any skin sensitivities.

Yes, because we avoid harmful chemical sizing agents like formaldehyde or other laundering practices to pre-shrink the final product. But rest assured, SOJAO sheets are shipped to you slightly oversized to account for the slight natural shrinkage that will occur. After the first few washes, your bed sheets should fit perfectly!

Our fitted sheets have 38cm (15") deep pockets and a full elastic band to ensure it fits even the thickest mattress with a topper.

We carry many sizes from Cot to California King. Have a look at our size guide to find the perfect fit for your bed.

Our King Bundle Sets come with standard-sized pillowcases. If you need large-sized pillowcases, simply drop us an email to hello@sojao.shop with your order number and we will make sure to swap those pillowcases to our large-sized pillowcases. This requires an additional SGD10 top-up. We will email you an invoice with the top-up amount and you may pay by your preferred method.

No, our bundle sets do not include bolster cases. Bolster cases can be added separately to your cart here!

Yes we do! Our sheet sets here include just a fitted sheet and a pair of pillowcases.

Absolutely! Just head on over to our mix and match bundle set option to make your choices.

Absolutely! Just head on over to our mix and match sheet set option to make your choices.

No, our bundle sets do not include flat sheet / top sheet. They can be added separately to your cart here!

You can swing by our Home Goods Store at 251 Joo Chiat Road! You can find out more about our opening hours here.

Yes, we will be happy to include a handwritten gift note on your behalf and place it inside your lovely package! Simply select 'It's a Gift' option and include your gift note at your shopping cart, or you may send us an email at hello@sojao.shop within an hour of placing your order. Please remember to include your order number. We regret that we will not be able to help you add that gift note, if the item has already been shipped out.

We ship to anywhere in the world! Deliveries in Singapore are free and it'll take between 1 to 3 working days.

International shipping takes between 2 to 5 working days. We use DHL as our international courier partner.

Delivery to Hong Kong or Malaysia would usually take between 2 to 3 working days from the time the order is placed. Delivery to anywhere else, including Australia, would take 3 to 5 working days. We use DHL as our international courier partner.

Delivery to everywhere else in the world would usually take 3-5 working days. We use DHL as our international courier partner.

We ship from a sunny island called Singapore! Commonly referred to as the "Little Red Dot", we are a spicy mixed pot of races and religion bubbling together with our common understanding of our colloquial tongue of "Singlish".

Yes you can do so at our Home Goods Store! Simply select 'Store Pick Up @ '251 Joo Chiat Road' for self-collection.

Please visit our contact page for more information. If you require your items urgently, do call us at +65 9177 6152 and we'll do our best to expedite your pick-up!

We accept Visa, MasterCard, Paypal, GrabPay and all debit and credit cards.

International orders may be subject to duties and taxes based on the items ordered and shipment destination. Duties and taxes are not included in the item price or shipping cost. When you place an international order, you agree to pay any applicable fees levied by your destination country.

Just drop us an email to hello@sojao.shop with your order number and we will be sure to get back to you within 12 hours.

Simply drop us an email to hello@sojao.shop within 24 hours from your purchase. Do let us know your order number and we will make sure to cancel the order with a full refund.

We stand behind everything we do and we hope you love your SOJAO items! However, if you are unsatisfied with your purchase for any reason, we will accept returns or exchanges within 30 days of delivery as long as the items are in brand new condition, unused and unwashed.

You may opt for a refund in your original payment method or a refund to gift card. You may also wish to exchange for another item. If the item you are choosing to exchange with has a higher value, you will have to top up the remaining amount. For items with a lower value, you will receive the difference in the form of a gift card.

Please note that we are unable to accept returns or exchanges of washed or used products. Email hello@sojao.shop with your order number and we will assist you with the next steps.

We stand behind everything we do and we hope you loved your shopping experience. However, if you are unsatisfied with your SOJAO items for any reason, we will accept returns or exchanges within 30 days of purchase as long as the items are in brand new condition, unused and unwashed.

You may opt for a refund to gift card or an exchange for another item. If the item you are choosing to exchange with has a higher value, you will have to top up the remaining amount. For items with a lower value, you will receive the difference in the form of a gift card.

Please note that we are unable to accept returns or exchanges of washed or used SOJAO products. Kindly also note that we are unable to provide any return or exchanges on consignment items from all other vendors. 

We regret to inform you that we are unable to provide any refunds in your original payment method if they occured in-store as we are required to close settlements on a daily basis. We thank you for your kind understanding!

Kindly contact us in advance with your order number by emailing hello@sojao.shop to give us a heads up and we'll look out for your returns. Afterwards, you may pop by our Home Goods Store with the items or mail the items back to us.

If you are mailing the items back to us by any postal or courier service, please address it to our Home Goods Store at 251 Joo Chiat Road Singapore 42750. Please also add in the contact number '+65 9177 6152' in case the courier needs to reach us by mobile.

If you are returning from outside of Singapore, you may wish to mark ‘returned goods’ on the postal company’s consignment note to avoid potential customs duties and taxes being incurred again.

If you received a SOJAO item as a gift from someone and you are unhappy with it for any reason, we will accept returns or exchanges within 30 days of purchase as long as the items are in brand new condition. Please work with the gift-giver to obtain the order number.

You may opt for a refund to gift card or an exchange for another item. If the item you are choosing to exchange with has a higher value, you will have to top up the remaining amount. For items with a lower value, you will receive the difference in the form of a gift card.

Please note that we are unable to accept returns or exchanges of washed or used SOJAO products. Kindly also note that we are unable to provide any return or exchanges on consignment items from all other vendors purchased in-store.

Do note that we have a strict 30-day policy. If it’s beyond 30 days from date of purchase (in-store), or from date of delivery (online), we are unable to do a return for you.

Kindly note that all returns or exchanges must be traced back to a receipt or order number. This includes returns for items received as gifts. Please work with the gift-giver to obtain this.

We're sorry to hear that! We can refund you for your returned item in the form of a gift card first instead, and contact you when your desired item is back in stock. You'll be able to use this gift card online when the time comes, or earlier if you change your mind. Please note that we are unable to accept returns or exchanges of washed or used products. Email hello@sojao.shop with your order number and we will assist you with the next steps.

We’d never advocate for mindless consumerism, hence our gift cards do not have an expiry date! Have the confidence to make a purchase only when you need to.

Our gift cards may be used online or in-store. Gift cards are not exclusive to SOJAO items in-store, you may use them on consignment items that are available in-store as well.

Yes absolutely! Gift cards are deliverable by email or sms, so you can choose to provide a phone number instead if you don't have an email.

Gift cards are available here!

Absolutely! Drop us an email at hello@sojao.shop and we'll do our best to get you sorted asap.

Kindly note that no gift message will be included with any gift card as it is a pretty automated process with limited functionality, but we can manually provide a nicer e-card for your gifting needs if you'd like, simply reach out to us by at hello@sojao.shop with your order number and we'll do our best to get you sorted!

We do! Creating an account for our Sleep Easy Club only takes a minute and gives you access to exclusive perks like rebates, discounts and birthday treats. Check out the full list of ways to earn points and perks here.

Thank you for spreading the love! Our referral program lets you give 5% off to them, and you’ll get rewarded with 100 Sleep Easy Points when they make a purchase. To qualify for a referral, your friend must be both a first-time customer and first-time sign-up at SOJAO with a valid email address.

We’ll require some proof of verification and identity for this, so to save yourselves the hassle, kindly remember to use your favourite email address when shopping with us! But we’ll happy to help you out in any case, so just drop us an email at hello@sojao.shop and we’ll see what we can do!

Yes you can! We’ll require some proof of verification and identity for this, but drop us an email at hello@sojao.shop and we’ll get you sorted!

We feel you. Drop us an email at hello@sojao.shop or head over to our Live Chat and we’ll do our best to get you sorted!

Yes! Enjoy the same perks on SOJAO items online and in-store at our Home Goods Store! Kindly note though that these are not applicable to consignment items from all other vendors.

Orders paid with a gift card do not qualify for points or perks. Only transactions paid via debit/credit/other accepted payment modes contribute to points.

Hello from the Little Red Dot! Absolutely, we’d be more than happy to deliver that good night’s sleep to your doorstep wherever you are in the world! Create an account for free here!

We’d never advocate for mindless consumerism, hence our points will never expire! Have the confidence to make a purchase only when you need to.

Head over and sign into the Sleep Easy Club. Then, click on ‘Rewards History’ on your account dashboard.

Unfortunately, because our rewards program is an automated process, only one code can be applied at any one time.

If you have left a review while logged into your Sleep Easy Club account, points should be reflected in your dashboard within 24 hours! If it has been more than two sleeps since you wrote us a review, please reach out via our Live Chat or drop us an email at hello@sojao.shop and we’ll do our best to help you out.

We’d be more than happy to help! Drop us an email at hello@sojao.shop or head over to our Live Chat and we’ll do our best to get you sorted!