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Shipping and Returns

Shipping

Shipping

We are pleased to provide free shipping to all orders in Singapore!  

Orders placed are shipped out within 24-business hours and delivery within Singapore takes between 2-3 working days. Orders placed on Fridays, holidays or on weekends will be shipped the following business day.

International Shipping

We ship to anywhere in the world! 

Free shipping is also available within Asia on orders above SGD300 and to Australia on orders above SGD500. International shipping takes between 3 to 7 days.

All payments made on SOJAO.SHOP will be charged in SGD. When browsing the website, your local currency may be shown automatically for your convenience, but during the payment process, you will be charged in SGD. Your credit card company will convert this to your local currency which will be reflected in your bank card statement. 

If you're having any troubles with placing your order, please contact us at hello@sojao.shop or give us a ring at +65 91776152!  

International Duties and Taxes

Please note that international customers are responsible for duties and taxes in the destination country. We are unable to estimate or cover duties or customs on international shipping.

Are your prices in SGD?

When browsing SOJAO.SHOP, your local currency may be shown automatically for your convenience, but during the payment process, you will be charged in SGD. 

Returns

We stand behind everything we sell and we hope you love our high quality products too! However, if you are unsatisfied with your purchase for any reason, we will accept returns or exchanges within 30 days of delivery (delivery is defined as the date the shipment was marked delivered by the carrier’s tracking number). You are responsible for return shipping costs, if any. Send us an email at hello@sojao.shop if you would like to start the returns process. Once processed, returns will be refunded in the original method of payment. Kindly note that we are unable to accept the returns of any washed or used products.